Last Updated:17 Sep, 2025
These Content and Community Guidelines ("Guidelines") govern your use of the mobile application and its various versions ("App"), collectively referred to as the "Platform," including its features and functionality. The Platform is made available by Real Frnd ("Your Company", "we", "us", and "our"), a private company established under the laws of India, with its registered office located at Noida, India. The terms "you" and "your" refer to the user/listener of the Platform.

These Guidelines are a crucial part of and should be read in conjunction with the Platform's Terms of Use and the Privacy Policy. The capitalised words used in these guidelines will have the meanings provided to those words in the Terms.

We reserve the right to modify these Guidelines from time to time. The updated version of these Guidelines is available here, and the platform policies are available here. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the new Guidelines.

Our Platform connects people from across India. The community we've created is diverse and receptive to a variety of content. However, the Platform is accessed by a wide range of audiences, including young adults, but always over 18 years of age. To ensure that all our users follow standard practices and foster a safe environment for you to creatively express yourselves, we have implemented strict guidelines and restrictions governing the use of the Platform.

Content Guidelines

We actively remove content that is prohibited on our Platform and violates both our Guidelines and applicable Indian laws. If such content comes to our attention, we may take it down or restrict access to user accounts. If you come across any content that violates these Guidelines, we strongly encourage you to report it. We understand the importance of creative freedom, but we do not welcome content that is intended to cause discomfort, spread what may be considered hate speech and abuse, promote violence and illegal activities, or is deceptive and/or impedes the creator or artist ecosystem on the Platform. We, or the “Admin,” also ensure that the listener’s content or profile does not breach the guidelines and complies with established procedures.

Content Guidelines

We actively remove content that is prohibited on our Platform and violates both our Guidelines and applicable Indian laws. If such content comes to our attention, we may take it down or restrict access to user accounts. If you come across any content that violates these Guidelines, we strongly encourage you to report it. We understand the importance of creative freedom, but we do not welcome content that is intended to cause discomfort, spread what may be considered hate speech and abuse, promote violence and illegal activities, or is deceptive and/or impedes the creator or artist ecosystem on the Platform. We, or the “Admin,” also ensure that the listener’s content or profile does not breach the guidelines and complies with established procedures.

a. Adherence to Applicable Laws

All content, including, without limitation, content that is uploaded, posted, commented on, or shared by you on our Platform, must adhere to the laws of India, including but not limited to the Bharatiya Nyaya Sanhita, 2023, the Information Technology Act, 2000, and all the rules and amendments made under such laws. We cooperate with legal authorities and law enforcement agencies in cases of breaches of applicable laws.
Content that threatens the unity, integrity, defence, security, or sovereignty of India, or public order, or that incites violence, should not be uploaded or posted. You must not post or engage with content that insults any other nation, incites the commission of any offence, or obstructs the investigation of any offences.

b. Nudity and Pornography

We allow content with limited sexual imagery only if it serves artistic, documentary, educational, public awareness, humorous, or satirical purposes. Content containing the following is strictly prohibited on the Platform and will be viewed as a serious violation of these Guidelines.

• Obscene, sexually explicit, pornographic, or nude content or images/videos that display private parts (sexual organs, female breasts and nipples, buttocks) and/or depict sexual activities;
• Content that is invasive of another person’s privacy, including bodily privacy;
• Videos or images of individuals in compromising positions or content depicting sexual actions, fetishes, erotic intent, or sexual arousal;
• Sextortion or revenge pornography;
• Brutality or zoophilia;
• Content that exploits or endangers any individual (for example, listing of phone numbers or sharing other personal information for the exploitation or endangerment of an individual, including encouraging or soliciting prostitution or escort services);
• Content related to paedophilia or child pornography (including, without limitation, the creation, promotion, glorification, transmission, or browsing of child pornography) or child sexual abuse imagery and any other content that depicts, encourages, or promotes paedophilia or child sexual exploitation or is harmful to children. This includes any content that features the sexual harassment of children, including by way of sound or gesture, or exhibiting any object or part of the body with the intent of the same being seen or heard by a child;
• Content that is indecent, immoral, or related to rape, sexual objectification, non-consensual activities, and molestation.

c. Harassment or Bullying

We have a zero-tolerance policy for any kind of harassment or bullying on our Platform. We aim to provide our users with the freedom to express themselves without fear of emotional or psychological distress. We encourage you to disregard any content that you may find trivial or annoying. We also encourage you to report any such content that harasses another individual or is intended to degrade or shame any individual.

Content examples that constitute a violation of these Guidelines are provided below. Please note that this is not an exhaustive list of restricted activities that may constitute harassment/bullying.

• Posting abusive language or curse words, morphed images, and/or malicious recordings;
• Objectifying, insulting, or harassing someone based on their gender, race, ethnicity, caste, color, disabilities, religion, sexual preferences, or making sexual advances or otherwise engaging in sexual misconduct. Similarly, extorting or blackmailing any individual generally or on the basis of the above-mentioned content is strictly prohibited;
• If someone blocks you from their account, do not try and contact them from a different account. If a user does not want to engage with you on the Platform, please respect their decision.
• Any image or information of an individual that is shared without their consent with the intent to harass, distress, or endanger them;
• False information was posted with the intent to harass someone for financial gain or to cause emotional, physical, or mental harm and injury to them.

However, if a matter involves critical discussion and deliberation of individuals who are featured in the news or have a large public audience, we may permit it, subject to the Terms and these Guidelines.

d. Intellectual Property

We aim to safeguard intellectual property rights and consider violations of these rights to be serious misconduct. All content, including but not limited to literary, musical, dramatic, artistic, sound recordings, and cinematographic works, is subject to intellectual property protection.

• Prohibited Content: Posting content on the Platform that is not original and copied from an individual or organization that owns the intellectual property rights to such content or works is prohibited. Any content that infringes on the intellectual property rights of third parties will be removed or taken down, and strict action will be taken against users who repeatedly violate these Guidelines.
• Re-sharing: If you want to share content from within the Platform, do not remove any attributions, watermarks, or original captions that show the genuine source. Also, make sure to get the necessary permissions and give proper credit to fellow users or any other organization or individual who owns the rights by mentioning their name and/or the original source.
• Audio/Music: Please avoid using any audio or music that violates these Guidelines or any other platform policies. We reserve the right to disable the audio, remove the content, or restrict its sharing or access if the use breaches these Guidelines or applicable laws. We are not responsible for any loss or harm you may experience due to such actions.
• Fair Use: You might be able to use someone else’s copyrighted work in specific situations where such use qualifies as 'fair use’ under applicable laws. For instance, using it for criticism, commentary, parody, satire, or teaching could be considered fair use. To learn more, visit official copyright resources. However, it’s generally advisable to get the needed permissions and give proper credit, even if you think your use falls under fair use.

e. Violence

Violence includes any content that causes discomfort to our users because of its graphic nature. This includes images or videos that glorify violence and suffering, aim to incite violence, or show an intent to commit violence. It also covers depictions of physical violence or animal cruelty. Content that promotes or glorifies cruelty, serious neglect, mistreatment, or harm toward animals is also forbidden.

Some examples of content that are considered violent and are a violation of these Guidelines are provided below:

• Content that promotes dangerous and illegal activities;
• Content that praises or memorializes individuals, groups, or leaders involved in terrorism, organized violence, hateful propaganda, or criminal activities;
• Content that justifies acts carried out by terrorist organizations, criminal organizations, or violent extremist groups, or seeks material support for the activities of such organizations;
• Content that promotes recruitment for such groups;
• Content that provides instructions on how to make or use explosives or firearms.

Content that is educational, newsworthy, or informative regarding violence may be permitted. Criticism directed at individuals or groups that do not incite violence or express intentions to commit violence against them may also be allowable. Additionally, violent content featuring fictional scenarios or martial arts may be permitted on the Platform, in accordance with these Guidelines.

If you believe someone is in imminent danger, contact your local law enforcement authorities and report the situation as soon as possible.

f. Hate Speech and Propaganda

Content that promotes violence, encourages violent behavior, or fosters hostility against any individual or group, such as through intimidation, targeting, demeaning, or causing harm, is prohibited. Any content that spreads hatred or seeks to generate or disseminate hate propaganda based on factors like religion, caste, ethnicity, community, nationality, disability (physical or mental), disease, or gender is also forbidden.

• We do not tolerate content that promotes discrimination, justifies violence based on the attributes mentioned above, or demeans individuals or groups with negative connotations. Content that fosters hostility between different groups based on religion or caste with the intent to incite violence is also prohibited.
• Please avoid incendiary comments that could offend Gods, religious symbols, or emblems of any faith, and refrain from posting theories or hateful ideologies that might provoke outrage among our users and have a negative impact on them.
• We may allow content that seeks to increase awareness about these issues or challenge them, as long as it's posted with the clear intention to do so on the Platform.

g. Abuse, Self-Injury or Suicide

We do not allow content that depicts or promotes suicide, self-injury, harm, or similar tendencies, or encourages participation in dangerous activities. Posting any content that involves physical, mental, sexual, or psychological abuse, neglect, or maltreatment of any individual, whether a child or adult, is strictly forbidden on our platform. Content showing self-harm, glorifying self-injury or suicide, or even providing instructions on how to harm oneself is not permitted. Additionally, content that identifies, tags, derogates, or mocks victims and survivors of psychological or physical abuse, maltreatment, self-injury, domestic violence, or any other form of violence is prohibited.

We allow content that aims to offer support, help, and relief to those facing serious issues. We also permit users to share their experiences, which may provide valuable coping strategies for those in need, as long as the purpose of posting aligns with our guidelines.

h. Illegal Activities

We have a zero-tolerance policy for content that advocates or promotes illegal activities.

• We prohibit content related to or in support of organized crime, criminal activities, promotion, sale, or use of weapons, firearms, and explosives, violence, or terrorist activities, or featuring kidnapping or abduction. The sale of illegal goods or services, regulated goods, drugs, and controlled substances, and the solicitation of sexual services is strictly prohibited. Any content you upload or share on the Platform should respect protected national emblems, including the Indian national flag.
• We do not permit content that is harassing, harmful, or abusive to children. Users should not post content that is related to or encourages money laundering or gambling.
• Users are prohibited from posting content that displays tutorials or instructions or educates the users about illegal and prohibited activities, including participation in criminal activities, making bombs, or encouraging or doing, or trading in drugs.
• Do not use our Platform to solicit or facilitate any transaction or gifts involving such goods and services that are declared illegal by the Government of India.
• Impersonating another individual (such as your family, friends, well-known personalities, brand, or any other individuals/organizations) and distributing false or misleading information on our Platform for personal or financial gain will be considered fraud. Content that contains computer or software viruses, malware, or any other computer code, file, or program designed to interrupt, destroy, or limit the functionality of any computer resource cannot be uploaded on the Platform.

Please note that the above is not an exhaustive list of restricted illegal activities, and there may be other activities that violate these Guidelines and the Terms.

i. Non-Consensual (Personal) Content

Content that impersonates another individual is prohibited. Posting or misusing personal content or data, or information of another individual, including pictures or videos of other people who have not given express consent to such content being posted, is prohibited. Do not post anyone’s personal or intimate photos or videos with or without their permission or consent. Do not post content that is invasive of anyone’s privacy. Content that belongs to another individual and to which the user does not have any right is prohibited on the Platform.

Revealing someone’s personal data or sensitive personal information as defined under applicable laws, including but not limited to contact information, passwords, address, financial information, sexual orientation, biometric information, government identification documents such as Aadhaar details, passport information, healthcare information, or threatening someone to reveal or use such information, will be considered harassment, and such activities are strictly prohibited.

j. Spam

Content that misleads users regarding its origin, exhibits or promotes false advertisements, fraudulent or deceptive representations, and compromises security constitutes spam and is expressly prohibited. When such content is posted for commercial purposes, it is classified as commercial spam. Spam disrupts the seamless operation of the platform and discourages other users from engaging in sharing and connecting activities.

• It is crucial that the content you share is genuine and promotes a safe, trustworthy environment for people to post on the Platform.
• Posting the same content repeatedly to annoy viewers or to promote goods/services as spam, whether commercial or not, is prohibited.
• Avoid using fake and manipulative tactics to generate traffic.
• Please refrain from posting any misleading or deceptive links, including content that contains a link promising one type of content but ultimately delivering something significantly different.
• Do not post content that links to malicious material, like malware, aimed at compromising someone else's privacy, such as through a phishing attack.

k. Misinformation

We aim to combat the spread of misinformation on our Platform.

• Content that is misleading or intentionally spreads misinformation, disinformation, or clearly false and untrue information is prohibited. Additionally, hoaxes or fake propaganda designed to deceive users or the public are not allowed.
• We also prohibit displaying content that exaggerates existing news by adding false elements.
• We do not permit content on the Platform that misleads users, attempts to create ways to spread false information, or is defamatory, libelous, or seeks to harm someone’s reputation or negatively impact their financial or political standing based on false information.
• Manipulated media refers to synthetic or fake content that looks real and may show people saying or doing things they never actually said or did, created using artificial intelligence techniques or other methods.
• However, we permit satire and parody content on the platform, as long as it does not mislead other users and is not meant to spread false information.

2. Community Guidelines

• When you use our Platform, we expect you to follow certain norms.

a. Multiple/Fake Profiles

Creating a fake profile of an individual or organization, including government officials or entities, and impersonating someone in a deceptive manner, regardless of the intent to harass or bully, is strictly prohibited.

b. Safety and Security

Harassing someone or using abusive language while in a call is prohibited. Do not do anything that may make other users feel uncomfortable. Action will be taken against you if you try to create hostile situations for other users.

d. Enforcement Actions against Violators

We act quickly against those who violate these Guidelines. Our decision to take action against any account is final and binding. If your profile violates these Guidelines, we may take appropriate measures and restrict your access. Any attempt to bypass such enforcement by creating additional accounts, using false identities, or impersonating others will lead to long-term access restrictions. Repeated violations may result in stricter penalties and further restrictions on registering with us. We also strictly remove any content that breaches our Guidelines from the Platform.

3. Platform Security

a. Reporting

When you see any content or activity that violates these Guidelines, please tap or click on the 'Report' option to report such content. In the event of a report, our Admin team will review it. If we find that the content or activity is in violation of these Guidelines, we will remove it and take appropriate action. There may be content on the Platform that you do not like, but which does not violate these Guidelines. In that case, we request you to ‘block’ such listeners/users reciprocally for whoever the condition applies.

b. Intermediary Status and Review of Content

We serve as an intermediary in accordance with applicable laws and regulations. Our accountability does not extend to services and features provided by third parties, even when accessed through our Services. Any incidents arising on our Platform are subject to the jurisdiction and limitations established by Indian law. We expect you to be responsible for what you show and what you see. If any of our users report that your content is against these Guidelines, we may take enforcement actions as necessary.

c. Grievance Officer

Real Frnd has a Grievance Officer to address your concerns regarding data safety, privacy, and other Platform usage concerns. You may contact the Grievance Officer at the following:

Grievance Officer Details:

Name: Amit Sharma

Address: D 219, 1st Floor, Sector 63, Noida 201301

Email: [support@realfrnd.com]

Office Hours: 10:00 A.M. to 6:00 P.M. (Mon to Fri)

Note: Please send all user-related grievances to the email address provided above.

4. Right to Challenge

If the content you upload, post, or your activity is reported and removed from our Platform, we will notify you of the removal and explain our reasons. If you believe your content has been unfairly taken down, you can submit an in-app appeal or contact us at [support@realfrnd.com] to contest the removal. We will review the content again and decide whether the appeal is valid.
In addition to the above-mentioned actions that may be taken by us in case of non-compliance with our Guidelines, you may also incur personal, civil, and criminal liability from individuals/regulators/legal authorities for such violations. Please see below an illustrative and indicative list of the laws that may be applied against you.

If necessary, we will cooperate with legal authorities and law enforcement agencies. Please note that we are not obligated to assist you.