Privacy Policy

Last Updated:17 Sep, 2025

We, Real Frnd, recognise that your privacy is of paramount importance and we are deeply committed to protecting it. This Privacy Policy ("Policy") outlines our practices for collecting, using, and disclosing your data when you use our mobile application called "Real Frnd" (the "Platform" or “Application”). References to "we", "our", or "us" shall mean the Platform and/or Real Frnd. Any references to "you" or "your" shall mean any person or entity using our Platform, i.e., the Hosts and Users.

This Policy is a paramount aspect of, and should be read in conjunction with, the Real Frnd Terms of Use and the Content and Community Guidelines. By using this Platform, you expressly agree to the terms and conditions of this Policy. You also agree to our use and sharing of your Personal Information (as defined below) as described in this Policy. The capitalised words used in this Policy but not defined here shall have the meanings given to them in the Terms. If you do not agree with the terms and conditions of this Policy, we would request that you abstain from using this Platform. We will not use or share your information with anyone except as outlined in this Policy.

1. Information We Collect and How We Use It

To provide and improve our Services, we collect several types of information. This is categorised below, along with an explanation of how it is used.

Account and Log-in Information
User ID, mobile phone number, gender, date of
birth, and IP address (collectively, "Log-in Data").
We may also collect an indicative age range to
ensure you meet the minimum age requirements to
access our Platform and certain features.

- To set up and facilitate secure log-in to your user account on the Platform.
- To verify your identity and prevent fraudulent account creation.
- To notify you about changes to the Platform, including updates to this Privacy Policy.

Additional Profile Information: This includes your photo, a brief biography, and any
other details you voluntarily provide on your user profile.

- To personalise your user profile and help other users identify you.
- To facilitate communication and connection with
other users who share similar interests or profiles.

Content You Shared
All information you make available to other users
via the Platform, including but not limited to:
- Host Images that you post on your public profile.

- To make your content visible to your chosen audience on the Platform.
- To allow for interaction between users.
- To provide and improve our content and personalisation features.

Communications and Support Data
The content of any communications between you and another user
when you use a voice or video call feature on the Platform.
This data is stored on your device and the devices of the users you communicate with.

- To facilitate the delivery of communication to another user.
- We do not monitor your audio/video data, take action based on it, or disclose it to any third party.

Any information that you provide to our customer support
team regarding any assistance or support you may require.

- To investigate and resolve your support issues efficiently.
- To improve our customer service and support systems.

Information We Collect Automatically
Log Data: Information we automatically collect when you use the Platform, whether through cookies, web beacons, log files, or scripts. This includes: - Technical information, such as your mobile carrier, browser type, IP address, and device identification number.
- Information about your activity, such as search terms, profiles visited, and details of other content you access.
- General information about communications, such as the identity of a user you communicated with, the time, date, mode, and duration of the communication.
- Metadata, such as the date, time, or location of an image.

- To administer the Platform and for internal operations, including troubleshooting, data analysis, and security.
- To better understand how you use and access the Platform and to improve the user experience.
- To detect and prevent fraudulent or unauthorised activity on your account.

Device Data: Information from your mobile device, including: - Device attributes (operating system, battery level, storage space).
- Device operations (e.g., whether a window is in the foreground).
- Identifiers (unique device IDs).
- Device signals (Bluetooth signals, nearby Wi-Fi access points).
- Data from device settings (your GPS location, camera access).
- Network and connections (mobile operator, IP address, connection speed).
- Application data (list of apps on your device).
- Media (access to your media gallery and storage space).

- - To facilitate the sharing of media like videos and images.
- To customise our Platform to suit your mobile device.
- To optimise your user experience and improve the Platform's performance.
- To verify your identity and enforce our policies.
- To facilitate content sharing via other applications on your device.

Surveys and Contests: Any information you provide when you choose to participate in a survey or contest.

- To facilitate your participation in contests and award prizes, if applicable.
- To use feedback from surveys to improve our services and understand user demographics.

To provide and improve our Services, we collect several types of information. This is categorised below, along with an explanation of how it is used.

Disclosure of Your Information

We may share your information in the following ways, ensuring that we do so in a manner that respects your privacy.

a. Public Content and User-to-User Sharing
Any content on your public profile or another user’s profile, such as a bio, is accessible to everyone, including search engines. This includes information on your profile page. When you submit or share content you choose to make public, it may be re-shared by others. You should think carefully about who you share with, as people who can see your activity on our Platform can choose to re-share it with others both on and off the platform. For example, as a host, your profile image is visible to users, and they can download or re-share that content with others.
b. Sharing with Our Group of Companies
We may share your Personal Information with any member of our Group. The term "Group" shall mean any entity that is controlled by us, or any entity that is in control of us, or any entity that is under common control with us, whether directly or indirectly. We do this to provide consistent services across our products and for the purposes outlined in this Policy.
c. Sharing with Service Providers and Business Partners
We may share your information (including Personal Information) with select third parties, including:

Business partners, suppliers, and sub-contractors ("Affiliates") may use this information to facilitate, comprehend, and enhance the Service as well as their own offerings
Advertisers and advertising networks use this data to select and deliver relevant advertisements to you and other users. We do not disclose identifiable personal information to our advertisers; however, we may provide them with aggregate and anonymised data regarding our users. For example, we might inform them that a specific number of women within a designated age group have interacted with their advertisements.
Government bodies or law enforcement agencies may request your data if we have a good-faith belief that such sharing is reasonably necessary to comply with legal obligations or governmental requests. This policy also applies if the sharing is essential to protect our rights, property, or the safety of our customers or the public, or to detect, prevent, or address issues related to public safety, fraud, security, or technical concerns.
In the event of a business transfer: If Our Company or substantially all of its assets are acquired by a third party, your personal data will be regarded as one of the transferred assets. Should we engage in a merger, acquisition, or sale of assets, we will notify you in advance to enable you to opt out by deleting your account.

We shall never rent or sell your Personal Information to third parties for their independent use, except on an anonymised basis, unless expressly stipulated in these Terms.

3. Data Security and Storage

We are dedicated to safeguarding your Personal Information. We have implemented suitable technical and security measures to protect the data we collect and process.

a. Where We Store Your Personal Information

We store your data on the Amazon Web Services (AWS) cloud platform. These servers are located in India and abroad. AWS implements robust security measures to protect your information, and its security practices are detailed on its respective websites. You are responsible for maintaining the confidentiality of your account and not sharing the access with anyone.

b. Your Rights

You retain the right to modify, update, or delete Personal Information associated with your account at any time by accessing your profile page after logging in. Additionally, you may choose to opt out of receiving unwanted communications by following the instructions provided within the respective message. You also have the right to withdraw your consent for the ongoing collection of your information. Please be advised that revoking your consent may adversely impact your ability to use the Platform.

To delete your account from the Platform, please use the 'Delete Account' option in the app's settings.

4. Third-Party Links

Our Platform may contain links to and from the websites of our partners, advertisers, and other third parties. These websites have their own privacy policies, and we do not accept any responsibility or liability for them. Please check their policies before submitting any personal data.

5. Grievance Officer

Real Frnd has a dedicated Grievance Officer to address your concerns regarding data safety, privacy, and Platform usage. We will resolve the issues you have raised within 7 (seven) days of receiving them.